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At Kesar Traders Unit, we strive to provide you with the highest quality pure Kashmir saffron and premium dry fruits. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we have a hassle-free return and refund policy to ensure your peace of mind.
Returns:
- Initiating a Return:
- To initiate a return, please contact our customer support team within 15 days of receiving your order.
- You can reach us via email at returns@kesartradersunit.com or through our “Contact Us” page on the website.
- Please provide your order number, the reason for the return, and any supporting photographs if applicable.
- Condition of the Returned Items:
- The returned items must be in their original condition, unopened, and unused.
- Ensure that all packaging, including tags and labels, is intact.
- Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable and insured shipping method to ensure the safe return of the items.
Refunds:
- Refund Processing:
- Once we receive the returned items and verify their condition, we will process the refund.
- Refunds will be issued to the original payment method used during the purchase.
- Refund Timeframe:
- Please allow up to 7 business days for the refund to be processed after we receive the returned items.
- The timing of the actual refund appearing in your account may vary depending on your payment method and financial institution.
Exceptions:
- Perishable Goods:
- Unfortunately, we cannot accept returns on perishable goods such as saffron and dry fruits unless they are damaged or defective.
- Customized or Personalized Items:
- Items that have been customized or personalized are non-returnable unless there is a defect in the product.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for the return of the item and, depending on your preference, provide a replacement or issue a refund.
Contact Us:
If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer support team at returns@kesartradersunit.com.
Thank you for choosing Kesar Traders Unit. We value your satisfaction and are here to make your shopping experience enjoyable and worry-free.
